Terms & Conditions

1. Introduction

Welcome to Hurghada Express 24, a travel service based in Hurghada, Egypt.

These Terms & Conditions apply to bookings and inquiries made through our website, email, WhatsApp, or other authorized communication channels, where Hurghada Express 24 is the contracting service provider.

By confirming a booking, you agree to the applicable terms communicated to you before confirmation, subject to any mandatory consumer rights.

2. Our Services

Hurghada Express 24 offers or helps arrange travel-related services, which may include:

• Hurghada airport transfers.
• Private transportation services.
• Excursions and sightseeing trips.
• Tailor-made tours and itineraries.
• Other agreed travel arrangements.

Services, routes, activities, departure times, and availability may vary. The confirmed booking details will specify which services are included.

Where services are provided by an independent third-party operator, the identity of the responsible provider and applicable conditions should be communicated before booking.

3. Booking & Confirmation

Customers may request services through our website, WhatsApp, email, or direct communication.

• Provide accurate contact details, service dates, passenger numbers, and pickup information.
• Airport transfer requests should include the flight number and arrival or departure information.
• Special requirements should be communicated before booking.
• A request alone does not guarantee service availability.
• A booking is confirmed when we explicitly accept it and communicate the agreed service details.

Customers should review their confirmation and report any incorrect information promptly.

4. Prices & Payments

Prices depend on the requested service, route, travel dates, passenger numbers, and selected inclusions.

The total price and accepted payment methods will be communicated before the booking is finalized.

• Any required deposit or advance payment will be stated before confirmation.
• Any remaining balance and its due date will be specified in the booking agreement.
• Additional services requested after confirmation may result in additional charges, subject to the customer's agreement.
• Any excluded entrance fees, meals, optional activities, or other costs should be identified before booking.

5. Cancellations & Refunds

Cancellation and refund conditions depend on the type of service booked and any applicable mandatory legal rights.

Please contact us as early as possible if you need to cancel or change a booking.

Where we cancel a confirmed service, we will explain the available alternatives and applicable refund rights, subject to the law governing the particular booking.

Any refund will be processed under the applicable booking terms and mandatory consumer protection laws.

6. Airport Transfer Conditions

To help us arrange airport transportation, customers should provide accurate flight information, accommodation details, and a reachable contact number.

• Customers should follow the pickup instructions included in their confirmation.
• Please inform us of known flight cancellations, changes, or delays as soon as possible.
• Luggage quantities and unusual luggage requirements should be communicated in advance.
• Child seats or accessibility requirements should be requested before confirmation.
• Additional waiting time or route changes may be subject to charges where disclosed and agreed.

7. Excursions & Tailor-Made Tours

Excursions and customized itineraries are planned according to the agreed program, availability, and relevant operating conditions.

• Tour descriptions identify the planned destinations and services.
• Activity schedules may depend on weather, local access, or operating conditions.
• Travelers should review the physical requirements and suitability of activities before booking.
• Personal expenses and optional activities are not included unless expressly stated.
• Any material changes to an agreed itinerary will be addressed in accordance with the booking agreement and applicable law.

8. Customer Responsibilities

Customers are responsible for providing correct booking information and complying with reasonable safety instructions.

• Arrive at the agreed meeting point at the confirmed time.
• Carry necessary identification and travel documents.
• Follow applicable local laws and safety requirements.
• Inform us of requirements that may affect the suitability of a requested service.
• Treat vehicles, equipment, staff, and other passengers with respect.

9. Changes to Booked Services

Customers wishing to change travel dates, pickup locations, passenger numbers, or itinerary details should contact us as soon as possible.

Requested changes are subject to availability and may affect the agreed price.

If an operational change becomes necessary, we will communicate relevant information and discuss available alternatives where reasonably possible.

Customers retain any mandatory rights to cancellation, refund, or compensation where applicable.

10. Liability & Responsibility

Hurghada Express 24 aims to arrange and provide services in accordance with confirmed booking details and applicable legal requirements.

Responsibility for service disruptions, losses, or other claims will be assessed according to the circumstances, our contractual obligations, and applicable law.

Where third-party suppliers are involved, their participation does not automatically remove any legal responsibility that Hurghada Express 24 may have.

Nothing in these terms limits liability or customer remedies that cannot lawfully be limited or excluded.

11. Extraordinary Circumstances

Events outside reasonable control, including severe weather, government restrictions, major transport disruption, or other exceptional circumstances, may affect travel services.

We will communicate relevant changes and assess available solutions, refunds, and other obligations according to the booking agreement and applicable law.

12. Complaints & Assistance

If you encounter an issue during your transfer or excursion, please contact us as soon as possible so that we can review the situation.

For complaints after your service, email us with your booking details, the date of travel, and a description of the issue.

We will review complaints and respond in accordance with applicable requirements.

13. Personal Information & Privacy

We may collect information necessary to respond to inquiries, arrange services, communicate booking details, and meet relevant legal obligations.

Personal information will be handled according to applicable data protection requirements and our published Privacy Policy.

Customers may contact us for information about how their personal data is processed.

14. Governing Law & Disputes

[INSERT THE VERIFIED LEGAL BUSINESS NAME, REGISTERED ADDRESS, APPLICABLE GOVERNING LAW, AND APPROPRIATE DISPUTE RESOLUTION PROVISIONS.]

Any governing law or jurisdiction provision is subject to mandatory consumer protection rules that may apply to a customer's booking.

15. Contact Information

For questions about these Terms & Conditions, bookings, amendments, or cancellations, please contact: