We recognize the importance of protecting personal information. This policy explains the data practices applicable to our website and travel services. Certain details depend on the technologies and service providers used by our business.
1. Introduction
Welcome to Hurghada Express 24. We provide information about airport transfers, private transportation, excursions, and tailor-made travel experiences in Hurghada, Egypt.
This Privacy Policy describes how personal information may be collected, used, disclosed, and retained when you interact with our website, contact us, or request our services.
This policy applies to Hurghada Express 24's processing of personal information. Third-party platforms and service providers may also have their own privacy policies.
2. Who Is Responsible for Your Data?
The organization responsible for personal data processing is identified below.
Business Information
Trading Name: Hurghada Express 24
Legal Business Name: [INSERT REGISTERED LEGAL NAME]
Location: Hurghada, Egypt
Registered Address: [INSERT FULL REGISTERED ADDRESS]
Email: info@hurghadaexpress24.com
Phone: +20 10 03665721
Data Protection Contact: [INSERT IF APPLICABLE]
3. Personal Information We Collect
Depending on how you use our website and services, we may process the following types of personal information.
Contact Information
- Full name.
- Email address.
- Phone or WhatsApp number.
- Information provided in messages.
Travel & Booking Information
- Travel dates and times.
- Flight numbers and arrival details.
- Pickup and drop-off locations.
- Hotel or accommodation details.
- Number of travelers.
- Requested destinations and activities.
- Special travel requests.
Technical Information
Depending on our website setup, hosting provider, and enabled tools, technical information may include IP addresses, browser types, device details, pages visited, and website usage or security logs.
Payment Information
When payment is required, relevant transaction records may be processed to confirm and administer bookings. The handling of payment card details depends on the payment method and payment provider used for your transaction.
4. How We Use Your Information
We may process personal data for the following purposes:
- Responding to travel inquiries and quotation requests.
- Preparing personalized itineraries and transfer arrangements.
- Confirming bookings and communicating travel details.
- Coordinating agreed services with relevant providers.
- Handling payments, invoices, and accounting records.
- Responding to customer support requests and complaints.
- Protecting our website from misuse and security threats.
- Meeting applicable legal and regulatory obligations.
5. Legal Basis for Processing
Where the GDPR applies, we must identify an appropriate legal basis for processing personal information.
| Purpose | Potential Legal Basis |
|---|---|
| Booking and trip arrangements | Contract performance or steps requested before entering a contract. |
| Customer inquiries | Contract-related necessity or legitimate interests, depending on the inquiry. |
| Accounting and compliance | Applicable legal obligations. |
| Website security | Legitimate interests or relevant legal obligations. |
| Optional marketing | Consent or another legally permitted basis, where applicable. |
| Non-essential cookies | Consent where required. |
[VERIFY WHICH LEGAL BASES APPLY TO EACH ACTUAL PROCESSING ACTIVITY BEFORE PUBLISHING.]
6. Booking Forms, Email & WhatsApp
You may contact Hurghada Express 24 through contact forms, email, telephone, or WhatsApp.
Information supplied through these channels may be used to answer inquiries, prepare offers, and coordinate requested bookings.
WhatsApp Communication
If you choose to contact us using WhatsApp, your communication will be handled through WhatsApp's platform.
Please review WhatsApp's own privacy information to understand how that platform handles personal data.
Website Forms
If you submit information through a website form, its storage and transmission will depend on the configured form service.
For forms that open WhatsApp with a prepared message, the message is not submitted to WhatsApp until you choose to send it. Website hosting or other technologies may separately process usage data.
7. Cookies & Tracking Technologies
Cookies are small data files that websites may store on your device.
Depending on our configuration, cookies and similar technologies may be used for essential website functions, security, preferences, analytics, or marketing.
Cookie Categories
Essential Cookies: Support functions necessary for the operation of the website.
Preference Cookies: May remember selected language or website settings.
Analytics Cookies: May help understand how visitors interact with the website.
Marketing Cookies: May be used by advertising services to measure campaigns or deliver relevant advertising.
Where legally required, non-essential cookies will be used only after appropriate consent has been obtained. Visitors must also be able to withdraw that consent.
[INSERT THE ACTUAL COOKIE LIST, PURPOSES, PROVIDERS, RETENTION PERIODS, AND COOKIE SETTINGS LINK AFTER A WEBSITE COOKIE AUDIT.]
8. Sharing Your Information
Where necessary and legally permitted, personal information may be shared with service providers involved in fulfilling your travel arrangements.
Depending on the service, recipients may include:
- Transportation operators and drivers.
- Excursion and activity providers.
- Tour guides or local suppliers.
- Payment processing providers.
- Website hosting and technical service providers.
- Professional advisers or authorities where legally required.
Personal information should be limited to what is necessary for the relevant purpose.
[VERIFY ACTUAL RECIPIENT CATEGORIES AND THIRD-PARTY SERVICES BEFORE PUBLISHING.]
9. International Data Transfers
Hurghada Express 24 operates from Egypt and may interact with customers and technology providers located in other countries.
Where applicable data protection law restricts international transfers, relevant safeguards or other lawful transfer mechanisms must be considered.
[IDENTIFY ACTUAL COUNTRIES, SERVICE PROVIDERS, AND INTERNATIONAL TRANSFER SAFEGUARDS BEFORE PUBLISHING.]
10. How Long We Keep Information
Personal information should be retained only for as long as necessary for its original purpose or to comply with applicable legal requirements.
Different retention periods may apply to inquiries, booking records, accounting documents, marketing consent, and technical logs.
Data Retention Schedule
Booking Records: [INSERT RETENTION PERIOD]
Customer Inquiries: [INSERT RETENTION PERIOD]
Financial Records: [INSERT LEGALLY REQUIRED PERIOD]
Website Logs: [INSERT RETENTION PERIOD]
Marketing Records: [INSERT RETENTION CRITERIA]
11. Data Security
We recognize the importance of protecting personal information against unauthorized access, accidental loss, misuse, or inappropriate disclosure.
Appropriate technical and organizational measures should be maintained according to the nature of the data and associated risks.
No method of electronic communication or online storage is completely free from security risks.
12. Your Privacy Rights
Depending on the laws applicable to your information, you may have rights concerning how your personal data is used.
Under the GDPR, where applicable, those rights may include:
- Requesting access to your personal information.
- Requesting correction of inaccurate information.
- Requesting deletion where legally permitted.
- Requesting restrictions on certain processing.
- Objecting to certain types of data processing.
- Requesting data portability in applicable circumstances.
- Withdrawing consent where processing relies on consent.
- Lodging a complaint with a competent supervisory authority.
You may contact us at info@hurghadaexpress24.com to submit a privacy request.
We may need to verify your identity before responding to certain requests.
13. Marketing Communications
If we offer newsletters, promotions, or marketing communications, such messages must be sent in compliance with applicable marketing and privacy rules.
Where consent is required, you can decline to provide it or withdraw it later.
Marketing preferences should not affect your ability to make necessary booking inquiries.
[CONFIRM WHETHER EMAIL, WHATSAPP, OR OTHER DIRECT MARKETING IS USED.]
14. Third-Party Websites & Links
Our website may contain links to external websites, messaging platforms, payment services, or travel-related resources.
Those services may have independent privacy practices and terms of use.
We encourage visitors to review the privacy information of third-party services before supplying personal information.
15. Children's Privacy
Our website provides travel-related information for customers planning transportation and excursions.
Personal information concerning children may require additional safeguards under applicable law.
If you believe information concerning a child has been collected or processed inappropriately, please contact us for review.
16. Changes to This Privacy Policy
This Privacy Policy may be revised to reflect changes in our services, technology, business practices, or applicable laws.
When changes are made, the updated version and its revision date should be published on this page.
Where legally required, additional notifications or consent may be necessary for certain changes.
17. Contact Us About Privacy
If you have questions regarding this Privacy Policy or would like to exercise applicable privacy rights, please contact our team.
Hurghada Express 24
Location: Hurghada, Egypt
Phone: +20 10 03665721
Email: info@hurghadaexpress24.com
Website: hurghadaexpress24.com